How to use Solution database in Service desk
Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN
And select any transaction …Go to change mode click on action tab and select create solution in solution database
Save the changes you will get following screen
Provide the details about the problem type and solution type depending upon scenario
You can insert all related data in problem types by click on button insert text
Click on save button and save the changes
In solution database tab we can see the created solution
That’a all in this post you can find how to reuse the same solution for existing problem.
Regards,
Gagan Deep Kaushal
How to use Solution database in Service desk
Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN
And select any transaction …Go to change mode click on action tab and select create solution in solution database
Save the changes you will get following screen
Provide the details about the problem type and solution type depending upon scenario
You can insert all related data in problem types by click on button insert text
Click on save button and save the changes
In solution database tab we can see the created solution
That’a all in this post you can find how to reuse the same solution for existing problem.
Regards,
Gagan Deep Kaushal
How to use Solution database in Service desk
Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN
And select any transaction …Go to change mode click on action tab and select create solution in solution database
Save the changes you will get following screen
Provide the details about the problem type and solution type depending upon scenario
You can insert all related data in problem types by click on button insert text
Click on save button and save the changes
In solution database tab we can see the created solution
That’a all in this post you can find how to reuse the same solution for existing problem.
Regards,
Gagan Deep Kaushal
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