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How to use Solution database in Service desk


Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN

And select any transaction …Go to change mode click on action tab and select create solution in solution database

Save the changes you will get following screen

Provide the details about the problem type and solution type depending upon scenario

You can insert all related data in problem types by click on button insert text

Click on save button and save the changes

In solution database tab we can see the created solution

That’a all in this post you can find how to reuse the same solution for existing problem.

Regards,
Gagan Deep Kaushal

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May 17, 2008 Posted by | How to use Solution database in Service desk | Leave a comment

How to use Solution database in Service desk


Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN

And select any transaction …Go to change mode click on action tab and select create solution in solution database

Save the changes you will get following screen

Provide the details about the problem type and solution type depending upon scenario

You can insert all related data in problem types by click on button insert text

Click on save button and save the changes

In solution database tab we can see the created solution

That’a all in this post you can find how to reuse the same solution for existing problem.

Regards,
Gagan Deep Kaushal

May 17, 2008 Posted by | How to use Solution database in Service desk | Leave a comment

How to use Solution database in Service desk


Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN

And select any transaction …Go to change mode click on action tab and select create solution in solution database

Save the changes you will get following screen

Provide the details about the problem type and solution type depending upon scenario

You can insert all related data in problem types by click on button insert text

Click on save button and save the changes

In solution database tab we can see the created solution

That’a all in this post you can find how to reuse the same solution for existing problem.

Regards,
Gagan Deep Kaushal

May 17, 2008 Posted by | How to use Solution database in Service desk | Leave a comment